Moderator
Posted
9 years 5 months ago
OK, so I assumed some stuff from your email. My bad, you know what they say when you assume...
And I hate to jump in the middle via the forum, support should be done at our support email. That said, please take anything here with a grain of salt since I am not "there".
First, the only time we have ever seen the tweeters stop working is when they are burned (they turn black, at about 350 degrees C !) They only burn from overdrive or amp clipping, and its really hard to do (you need a really big amp, or a cheap receiver). Is your failed tweeter burned? It's really obvious if so, just pull the sock down and take a look.
If not and it just stopped working, then I am willing to bet you the price of the speakers that the tweeter is fine and your dealer mis-diagnosed. (Well, not really, because I can't do that, but really). The tweeter stopping working can only be a loose connector that came off over time, or a crossover component failure (also very rare, but infinitely more frequent then bad tweeters). If the tweeter is not physically burned, it would have to be removed and tested to confirm it was not working. Did your dealer do that, or did they just guess? If they guessed, I can tell you right now they guessed wrong.
And how long has this been going on, repair parts are shipped same or next day and never take more than two days to get to their destination.
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