charliehatch wrote:

new24k,

I had an amp failure in one of my TRefs (intermittend noise problem). I contacted GoldenEar after the warranty had expired, and they replaced my amp free of charge. I was very impressed with the customer service. Chet sent me the new amp and detailed instructions on how to replace the old one. I did the job myself with no problems.

I highly recommend these speakers!

Charlie

Charlie, first I'm sorry you had a problem to begin with. Second, I'm comforted by your reply as to the resolution of the problem. I have a question or two for you if you don't mind.

First, what made you contact GoldenEar directly instead of your dealer? In my case, my dealership is a "preferred" GE dealer and I'd be inclined to have them (dealer) do the leg work of contacting GE, obtaining the part and doing the service.

Second, do you have the detailed instructions in an electronic PDF format? If so, can you please share that here on the forum?

Third, Iwhen you write "detailed" instructions, that leads me to believe it could conceivably be somewhat complicated. Can you describe the process a bit?

Thank you.

GDHAL,

I did contact my dealer first. Trouble is, the dealer is in Sacramento, a 2.5 hour drive from where I live. This is complicated by the fact that I'd have to schlep a 100+ lb speaker into my SUV. Risks abound, not the least of which would be damage to my aging back. After discussing options with the dealer, he recommended I call GET directly, which I did. The rest, as they say, is history.

I do have a pdf of the replacement instructions. I won't post them here unless the Moderator approves.

YO MODERATOR!!! Is it OK for me to post the TRef amp replacement instructions here?

Is the process complicated? That depends on your level of handyman ability. I didn't think it was bad at all, but I'm a mechanical engineer. A bunch of screws. You remove the plinth on the bottom. There are two parts to the amp, one on the bottom, the other on the back where the level control is. Remove both and swap in the new parts. The connectors are fairly easy.

Charlie

charliehatch wrote:

GDHAL,

I did contact my dealer first. Trouble is, the dealer is in Sacramento, a 2.5 hour drive from where I live. This is complicated by the fact that I'd have to schlep a 100+ lb speaker into my SUV. Risks abound, not the least of which would be damage to my aging back. After discussing options with the dealer, he recommended I call GET directly, which I did. The rest, as they say, is history.

I do have a pdf of the replacement instructions. I won't post them here unless the Moderator approves.

YO MODERATOR!!! Is it OK for me to post the TRef amp replacement instructions here?

Is the process complicated? That depends on your level of handyman ability. I didn't think it was bad at all, but I'm a mechanical engineer. A bunch of screws. You remove the plinth on the bottom. There are two parts to the amp, one on the bottom, the other on the back where the level control is. Remove both and swap in the new parts. The connectors are fairly easy.

Charlie

Charlie, I shall PM you my email address. It should be okay to post though. If I recall a while back I posted the GE instructions as to how to remove the front grill from the T Refs.

My dealer is about 20 miles away, but they would come to me to do the repair!

Thanks for the prompt reply.

@charliehatch, did you get my PM? At one point I saw the message in my outbox, I no longer do. Can you please just check my signature, which contains my website URL. From there you can get my email addy. Thank you.

EDIT 1 - 2 minutes later:

Never mind. I see you already sent me an email. Thank you!

EDIT 2 - 10 minutes later

All I can write is "kudos to you" Charlie. This is NOT an undertaking I personally would feel comfortable with doing by myself. The aforementioned stated, I will have my dealer "deal" with it when/if the time (hopefully never) comes. Of course, I shall retain the instructions for reference and remain Grateful that you've sent them to me.

Odd. Yes, I saw it and sent you an email. You didn't get it?

charliehatch wrote:

Odd. Yes, I saw it and sent you an email. You didn't get it?

Got it. See my post prior to yours.